Privacy policy

I. Introductory provisions

  1. For the purposes of this Policy, it is understood:
    1. ATRIA SK s.r.o., with its registered office at P. Mudroňa 5, 010 01 Žilina, Slovak Republic, ID: 45473480VAT ID: 2023009659 (hereinafter referred to as the “Operator”)
    2. Personal data name and surname, title, e-mail address, telephone number, billing address, delivery address, date of birth, IP address, cookies.
  2. The Operator of the e-shop www.cigadesign-europe.com, as the administrator of Personal Data, hereby informs about the manner and scope of processing Personal Data, including the scope of the Subscriber's rights (as defined below) related to the processing of his Personal Data..
  3. When processing personal data, the controller proceeds in accordance with the following legal regulations, in particular:
    1. Act no. 18/2018 Coll. on the protection of personal data, as amended,
    2. Regulation (EU) 2016/679 of the European Parliament and of the Council (hereinafter "the Regulation")
  4. The Subscriber is a natural person who purchases goods and services from the Operator.
  5. The Operator is a natural person who operates this online store for the purpose of selling goods and services to the Subscriber. In connection with the above, Personal Data is processed:
    1. to the extent that they were provided in connection with the order of products and / or services of the Operator, resp. within the negotiations on concluding a contract with the Operator, as well as in connection with the concluded contract
    2. for the purpose (s) listed below in Art. II. on the legal bases set out there

II. Purposes and duration of processing Personal Data

  1. The Operator processes Personal Data for the following purposes:
    1. performance of the contract or other obligation and provision of services:
      1. personal data will be processed during the negotiations on the conclusion of the contract between the Operator and the Subscriber, for the purpose of concluding the contract, as well as during the duration of the contractual relationship;
      2. sending satisfaction questionnaires: sending satisfaction questionnaires in order to improve the quality of services provided to customers in connection with the created order, reservation or direct sale. The processing time of personal data in this case is 3 years;
      3. marketing actions: for the purpose of fulfilling the marketing action, evaluation, termination, delivery of any winnings, etc. Processing time: for the duration of the marketing event.
    2. compliance with legal obligations (especially accounting, tax and archiving, providing cooperation to administrative authorities, police, courts, etc.):
      1. the tax document will be kept for 10 years from the termination of the contract: In order to fulfill the legal obligation to archive accounting documents on the basis of Act no. 563/1991 Coll. on Accounting, as amended, the Personal Data will be further processed and stored for a period of 10 years from the year following the year in which the contract was concluded between the Operator and the Subscriber.;
      2. fulfillment of obligations in connection with the exercise of rights arising from incorrect performance, providing cooperation to administrative authorities, police, court: The operator is entitled to process basic personal, identification and contact data of the participant, goods and communication data between the customer for 4 years from the date of expiration time for goods.
    3. legitimate interests of the Operator, protection of rights and legally protected interests of the Operator:
      1. effective protection of the operator's rights in the event of a dispute. The processing period here is set at 4 years from the expiration of the warranty period for the goods and is extended by the period for which the dispute is conducted;
      2. The legitimate interest of the Operator is also the sending of commercial notifications (area offers and individual offers) in accordance with § 7 par. 3 of Act no. 480/2004 Coll. on certain information society services and in accordance with point 47 of the Regulation, if the Operator has obtained the details of the electronic contact in connection with the sale of goods and services to the Subscriber.
    4. marketing and business offers of the Operator's services:
      1. Broadcasting of business offers of products and services: sending general advertising notices without targeting a specific group of recipients. The processing time of personal data in this case is 3 years;
      2. individual offer: sending advertising advertisements after evaluating certain personal aspects related to a natural person. The operator does not perform profiling in accordance with Art. 22 Regulations, as it is not an automated processing but a manual creation of individual tenders. The processing time of personal data in this case is 3 years;
      3. cookies: short text files generated by a web server and stored on a computer via a browser. There are two types. In the first place, these are cookies necessary to ensure the functioning and analysis of the website (transmission of electronic communication via the electronic communication network, with the use of these cookies it is not possible to express disagreement) (hereinafter referred to as "Technical cookies"). Furthermore, these are cookies that evaluate certain personal aspects related to a specific individual (hereinafter referred to as "advertising and marketing cookies"). The Subscriber must consent to the use of the second type of cookies. The processing time in this case is 3 years. Further information and conditions are given in Art. In these principles.
  2. Legal basis for the processing of personal data:
    1. Performance of the contract – in the case of ordering goods and setting up a user account or in the case of participation in a consumer competition.
    2. Consent – in particular in connection with the sending of commercial communications on news and current offers, or in other forms of marketing, in the case of sending communications about jobs or in the inclusion of candidates in the database of candidates. Any consent given is voluntary and can be revoked at any time, but this does not affect the lawfulness of the processing prior to its revocation..
    3. Fulfillment of legal obligations – when keeping data in the accounts or when making data available to state and other authorities which supervise the activities of the operator or which resolve disputes or the implementation of decisions.
    4. Legitimate interest – in improving and personalizing our services, certain marketing activities, or in connection with security and protection of rights. In such cases, the controller shall always assess whether the processing does not constitute a disproportionate interference with the rights of the participant.

III. Protection of personal data and information on processing

  1. If the Subscriber does not provide his Personal Data, it is not possible to conclude a contract with the Operator and / or provide him with the services arising from it. In this context, personal data is necessary for the provision of a specific service or product of the Operator.
  2. After the deadlines referred to in Article II. The Operator deletes or anonymises Personal Data.
  3. The Subscriber is obliged to provide the Operator only with true and accurate Personal Data. The Subscriber is responsible for the correctness, accuracy and veracity of the provided Personal Data. The operator is not responsible for the accuracy of the provided data.
  4. The controller shall use its best endeavors to prevent the unauthorized processing of personal data.
  5. The Operator is entitled to transfer the personal data of the Subscriber to third parties for the following purposes: completion of the ordering process, delivery of goods, sending of business notices, evaluation of customer satisfaction, customer support services, handling of complaints, registration of a new customer.
  6. Personal data is and will be processed in electronic form in a non-automated manner.
  7. The controller does not intend to transfer any personal data to a third country or international organization.
  8. When processing personal data, the operator does not use automated individual decision-making, including profiling according to § 28 par. 1 and 4 of the Act.

IV. Participant's rights related to processing (information for the Participant)

  1. Participant's rights in connection with the protection of personal data:
    1. the right to request access to its Personal Data from the Operator;
    2. the right to correct the provided Personal Data;
    3. the right to delete the provided Personal Data (the right to “forget”);
    4. the right to restrict the processing of Personal Data;
    5. the right to lodge a complaint with the Office for Personal Data Protection;
    6. the right to transfer personal data to another controller;
    7. the right to object to the processing of personal data;
    8. the right to withdraw consent to the processing of personal data.
  2. The participant may exercise its rights under para. 1 of this article to apply in the form of an application at info@atria.sk.
  3. In the event that the Subscriber considers that the Operator is processing his Personal Data that is in conflict with the protection of his private and personal life or in violation of applicable law, especially if the Personal Data is inaccurate with respect to the purpose of their processing,:
    1. ask the Operator for an explanation, by e-mail to info@atria.sk .
    2. object to the processing and request by e-mail sent to the address info@atria.sk that the Operator ensure the removal of the situation thus created (eg by blocking, performing repairs, supplementing or liquidating Personal Data). The Operator shall immediately decide on the objection and inform the Subscriber. If the Operator does not comply with the objection, the Subscriber has the right to contact the Office for Personal Data Protection directly. This provision is without prejudice to the right of the Subscriber to address the Office for Personal Data Protection directly with his / her complaint..
  4. If the Subscriber exercises any right under this Article, the Operator is obliged to respond within 30 days from the delivery of the request by the Subscriber to the Operator.
  5. Acceptance of a request for exercise of the right provided for in Article IV 1) letter a) and f) is possible only by means of a message with a guaranteed electronic signature of the Subscriber or a letter with an officially verified signature to the address of the Operator's registered office. The application must include an e-mail address to which a verification e-mail will be sent to confirm the applicant's identity.
  6. If the Participant exercises any of the rights under Article IV. paragraph 1, the Operator has the right to request proof of identity of the Subscriber. The request for access to personal data must be sent from the applicant's e-mail address. If the request is submitted in another form or from a different e-mail address, the Operator has the right to request additional verification in the form of a reply to the verification e-mail. If the applicant does not prove his / her identity within 14 days of sending the verification e-mail, his / her application for the exercise of the rights under Article IV will not be valid. par. 1 accepted and therefore not even equipped.
  7. The Operator is entitled to charge a reasonable fee for the administrative costs associated with a repeated and unjustified request for the provision of a physical copy of the processed Personal Data.

V. Categories of recipients, third parties and cookies

  1. The operator does not provide, make available or disclose personal data, but may share them with third party service providers. The data is shared only to the extent necessary for the sale and provision of the service in accordance with the terms and conditions. Data is shared with:
    1. Making purchases, where data can be provided to the extent necessary:
      Heureka Shopping s.r.o, Karolinská 650 / 1,186 00 Prague 8 - Karlín, Czech Republic, C 218977, kept at the Municipal Court in Prague, IČ: 02387727, DIČ: CZ02387727
    2. Transport, whereby the data may be provided to the extent necessary:
      1. IN TIME, s.r.o., Senecká cesta 1, 900 28 Ivanka pri Dunaji, entered in the Commercial Register of the District Court Bratislava I, section Sro, insert no. 4376 / B, ID: 31 342 621, VAT: 2020337451
      2. Slovak Parcel Service, s.r.o., Senecká cesta 1, 900 28 Ivanka pri Dunaji, entered in the Commercial Register of the District Court Bratislava I., section Sro, insert no. 3215 / B, ID: 31 329 217, VAT: 2020351993
      3. DHL Parcel Slovensko spol. s r.o., Na pántoch 18, 831 06 Bratislava, entered in the Commercial Register of the District Court Bratislava I, Section Sro, file no. 100759 / B, ID: 47 927 682, VAT: 2024147400
      4. Geis Parcel SK s.r.o., Trňanská 8, 960 01 Zvolen, entered in the Commercial Register of the District Court of Banská Bystrica, Section Sro, File no. 21503 / S,
      5. Geis SK s.r.o., Trňanská 6, 960 01 Zvolen, entered in the Commercial Register of the District Court of Banská Bystrica, Section Sro, Insert no. 2083 / S, ID: 31 324 428, VAT: 2020452687
    3. Operation, improvement and maintenance of websites; to the extent necessary, personal data shall also be made available to suppliers who provide the operator with services related to the creation and administration of websites, and the data may be provided:
      1. The provider of the Eshop-rychlo service, operated by Golemos s.r.o., with its registered office at Zátkovo nábřeží 448/73, 370 01, České Budějovice, Czech Republic
    4. Provision of advertisements and analysis of data from them, while the data can be provided to the necessary extent:
      1. Google Analytics - Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
      2. Google AdWords - Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
      3. Facebook Pixel - Facebook Ireland Ltd. 4 Grand Canal Square, Grand Canal Harbour Dublin 2, Ireland
  2. Cookies
    1. The operator uses technical cookies for the proper functioning of the website, and consent to their use is not required from the participant.
    2. The operator uses advertising and marketing cookies for the purpose of displaying content according to the participant's previous preferences and for the purpose of displaying advertising according to the participant's interests, while the operator stores advertising and marketing cookies only with the participant's consent.
    3. The Subscriber is entitled to reject or delete cookies, while the Operator warns that such an action may cause partial or complete malfunction of the website
    4. Information about browsers and how to set preferences for cookies is available on the following websites:
      1. Chrome
      2. Firefox
      3. Internet Explorer

VI. Final provisions

  1. All legal relations arising from the processing of Personal Data are governed by the law of the Slovak Republic, regardless of where the access to them was made. The Slovak courts are competent to resolve any disputes arising in connection with the protection of privacy between the Subscriber and the Operator.
  2. The affected person (Participant) has the right to contact the Office for Personal Data Protection (https://dataprotection.gov.sk/uoou/sk).
  3. This Policy shall enter into force on 25.05.2018.

Complaints about goods purchased in the online store 

  • If a defect occurs in the purchased goods, the consumer has the right to complain about the defect. For the correct assessment of the complaint, it is necessary that the claimed goods are clean, complete and in accordance with hygienic regulations or general hygienic principles..
  • When using the goods, the consumer is obliged to observe, in addition to the generally known rules, also the conditions set for the use of the goods in the warranty card or instructions for use, use and treat the goods in accordance with their natural life and must not break seals if the goods are sealed.

Place of claim

  • Proof of purchase (cash register block or invoice) is always sufficient to exercise the rights arising from liability for defects (complaints). Submission of proof of purchase for the purpose of a complaint is sufficient even if a warranty card has been issued but the customer has lost it. In this case, the complaint will be accepted.

Internet Wholesale Responsibility 

  • When selling goods, the seller is responsible for ensuring that the goods are in accordance with the consumer purchase agreement, i. that the thing sold has the quality and performance required by the contract, described by the seller, the manufacturer or his representative, or expected on the basis of the advertising made by them, or quality and performance for a thing of the kind usual to meet the requirements, legislation, is in the specified appropriate quantity, measure or weight and corresponds to the purpose stated by the seller when using the thing or for which the thing is usually used.
  • If the goods are defective when taken over by the consumer, they are in conflict with the consumer's purchase contract.
  • The seller is liable to the consumer for defects that manifest themselves as a conflict with the consumer's purchase contract after taking over the goods during the warranty period. In this case, the seller is liable for the defect without having to examine the conditions of the warranty period.
  • A document must be issued to the customer about the received complaint, stating the date when the complaint was made, what goods are claimed, when and where the claimed goods were purchased, the price at which the goods were purchased..
  • If the consumer complains about defects in the goods, the employee of the complaints department is obliged to properly check the complaint and decide on its equipment. However, the settlement of the complaint may not take longer than 30 days from the date of the complaint.

Deadlines for making complaints

  • The seller is responsible for defects in non-food goods for a period of 24 months from the receipt of the goods by the consumer, if the goods, their packaging, instructions or warranty card do not state a longer period. In the warranty card, the seller will specify the conditions and scope of this longer warranty.
  • The seller will not issue warranty certificates unless requested by the consumer. At the request of the consumer, the seller is obliged to issue a warranty card. If the nature of the matter allows it, it is sufficient to issue the consumer a proof of purchase instead of a guarantee certificate. It is explained to the consumer that proof of purchase is sufficient to settle the complaint.
  • The seller will issue warranty certificates in the case of longer warranty periods than 24 months provided for their own products and for the goods sold, where the warranty certificate is supplied with the product by the supplier.
  • If the complaint is equipped with a repair, the warranty period is extended by the time from the complaint to the day when the consumer is obliged to take over the goods after the repair, even if the buyer has not done so. The seller is obliged to issue the buyer a confirmation of when he exercised this right, as well as of the repair and its duration.
  • If the complaint is settled by exchanging defective goods for goods without defects, the new warranty period for new goods runs again from the day of taking over the new item or from the day when the customer was obliged to pick up the item after handling the complaint.
  • If the consumer did not pick up the item after handling the complaint (maximum 30 days from receipt of the complaint), although the handling of the complaint was duly notified to him by registered letter with a request to pick up the item, the seller proceeds as follows:

Consumer rights - buyers from ATRIA SK s.r.o

  • In the event of defects in the goods, which the consumer claims during the warranty period, he has the right to have the defect rectified free of charge, properly and in good time in the event of remediable defects. The seller is obliged to eliminate the defect without undue delay. The inadequacy of costs will be assessed by the sales manager in accordance with the instructions received from the sales and marketing department. It will also assess the possibility of replacing the defective item with a perfect one. When exchanging a thing, it doesn't matter if the thing has already been used.
  • In the case of defects which cannot be remedied and which prevent the thing from being properly used as a thing without defects, the consumer has the right:
    • to exchange the item (the seller is obliged to replace the item) or
    • the right to withdraw from the contract and demand a refund of the purchase price (the seller is obliged to return the purchase price paid to the consumer).
  • The costs of sending or delivering the claimed goods to ATRIA SK s.r.o shall be borne by the buyer. In case of assessing the complaint as justified, the postage is paid by the company ATRIA SK s.r.o when sending the goods back to the customer.
We offer several payment methods in our online store. Choose the payment method that suits you best and always add the information in the shopping cart to the payment method item. For more information, please, contact us.
  1. Bank transfer (payment of pre-invoice)
    • You can pay for the order by bank transfer to the account specified in the pre-invoice, which will be issued to you after sending the order. After sending the order, you will also see the data needed to make the payment, which you can print out.
    • Upon delivery of the goods, you will receive the original invoice.
    • Note: When transferring a payment from abroad, all bank fees are paid by the customer.
  2. Issuance of pre-invoice
    • A pre-invoice may be issued for some orders of a higher amount for less turnover goods.

1. Definitions

  • seller - CIGADESIGN-EUROPE.COM operator
  • buyer - a private or legal person who has entered into a business relationship with the seller
  • product - products on CIGADESIGN-EUROPE.COM
  • order - purchase agreement under which the goods are sold

2. Order
The order is created on the basis of its confirmation during the process of ordering goods in the online store, or when ordering goods by phone or e-mail. By sending the order to the seller, the buyer confirms that he agrees with the business and purchase terms of the online wholesale CIGADESIGN-EUROPE.COM. The terms are an integral part of the completed order, ie the purchase contract.

3. Order cancellation

  1. The buyer has the right to cancel the order without giving a reason until the shipped goods from the warehouse ATRIA SK, P. Mudroňa 5, Žilina, by email to the address: info@atria.sk. Shipping information will be sent to the buyer by email or notified by phone. The buyer is obliged to state the order number, name, e-mail and description of the ordered goods in the order cancellation notice. In the event of cancellation of the order referred to in point a) of this article, the seller does not charge the buyer any fees related to the cancellation of the order. In the event that the buyer has paid the seller the purchase price or part thereof until the cancellation of the order, the seller will return the already paid purchase price or part thereof within 14 days of cancellation of the order by transfer to the buyer's bank account.
  2. The seller reserves the right to cancel the order or part thereof if the buyer has provided false or misleading personal information in the order, or if the goods are no longer produced or delivered or their wholesale price has changed significantly. In such a case, it will immediately inform the buyer in order to agree on further action. In case of order cancellation, the seller does not charge the buyer any fees related to the cancellation of the order. If the buyer has already paid the purchase price or part of it to the seller before the cancellation of the order, the seller will return the already paid purchase price or part thereof within 3 working days from the cancellation of the order by transfer to the bank account of the buyer.

4. Withdrawal from the contract

  1. The buyer who does not buy the goods in the course of business activity has the law to withdraw from the purchase contract without giving a reason within 14 days of receipt of the goods (natural person only), regardless of whether the goods were unpacked from the original sealed packaging or tested, or whether it sends the goods without the original packaging. The following conditions apply to withdrawal from the contract within the statutory period:
  2. »The buyer will notify the seller of the intention to withdraw from the contract as soon as possible in writing by email to info@atria.sk, or by post at our address, together with the goods, a copy of the invoice and the account number for the refund
    »The buyer sends the goods by registered mail and insured, but not cash on delivery. The consignor of the goods must be the same person as the buyer.
  3. In the event that the buyer withdraws from the contract and delivers the goods to the seller, the seller will return to the buyer the purchase price already paid, including costs incurred by the consumer to order the goods, within 14 days of delivery of the withdrawal and delivery of goods to the seller intended for the buyer. The sender must also be the same person as the buyer.
  4. In the event that the buyer does not fulfill the obligation specified in 4a) of these terms and conditions, withdrawal from the purchase contract is not valid and effective and the seller is not obliged to return the purchase price to the buyer and is entitled to reimbursement of costs associated with sending the goods back to the buyer.
  5. Unless otherwise agreed between the seller and the consumer, the consumer may not withdraw from a contract relating to:
    (a) the supply of a service, if the service began to be performed with the consumer's consent before the expiry of the withdrawal period under paragraphs 1 to 3,
    b) the sale of goods or the provision of services, the price of which depends on the movement of prices on the financial market, which the seller cannot influence,
    (c) the sale of goods made to the consumer's specific requirements or of goods intended specifically for one consumer, or of goods which, by reason of their nature, cannot be returned, or of goods which are perishable,
    d) the sale of audio or video recordings or computer programs unpacked by the consumer,
    e) sale of newspapers, magazines and periodicals.

 5. Delivery of goods

  1. Delivery of the ordered goods will be realized as soon as possible, depending on the availability of goods in stock and the operational capabilities of the seller. The deadline for processing the order is usually within 1-3 working days of its confirmation. In case of a longer delivery time, the seller will immediately inform the buyer of this fact.
  2. Place of collection, resp. sending the goods is determined by the buyer when ordering the goods. Acceptance of the goods by the buyer is considered to be the processing of the order. Transport to the delivery address is provided by the seller. The consignment with the goods always contains a tax document (proof of purchase of goods) and instructions for use, or a warranty card.
  3. The buyer is obliged to take over the goods at the place specified in the order. The seller is obliged to inform the buyer about the delivery date either by email or telephone. If the buyer refuses to take over the goods from the courier, or it will be necessary to repeat the delivery more than 2 times due to the absence of the buyer at the place specified in the order, all costs incurred are borne by the buyer.

6. Shipping fees

  1. The buyer chooses the method of payment when ordering the goods by marking the selected option. Guaranteed delivery to the delivery address is 24 - 48 hours from the dispatch of the goods from the warehouse ATRIA SK, P. Mudroňa 5, Žilina. Delivery on working days (8-16 hours). Just before delivery, the courier can contact you by phone so that you can agree on a more accurate delivery time. You can pay for the goods by bank transfer in advance to our account or cash on delivery. The customer is obliged to check and take over the shipment only if the outer packaging is not damaged in any way. In case of damage to the packaging, you can take over the goods, but it is necessary to state reservations in the consignment note. Immediately after receiving the shipment, inspect the goods and check the completeness of the packaging, in case of damage to the goods or incomplete shipment, report this fact to our telephone numbers or email address. Complaints of mechanical damage to the product, or incomplete shipment after signing the consignment note, which will not be reported immediately, no later than 12 hours will not be taken into account due to the transport conditions of the carrier! You can also pick up the goods in person at our warehouse in Žilina, by prior telephone agreement.
  2. When ordering abroad, the seller calculates the postage individually, according to the weight of the shipment and the country to which the shipment is sent. For shipments abroad, payment must be made in advance, based on the pro forma invoice sent by the seller.
  3. The seller has the right to withdraw from the sale or transport at the wrong price, caused by the mistake of the programmer.

 7. Warranty, complaints and service

  1. The warranty period is 24 months from the date of conclusion of the purchase contract, unless a different warranty period is specified for specific cases, and runs from the date of receipt of the goods and confirmation of the necessary documents related to the goods by an authorized person.
  2. The buyer is obliged to file a complaint with the seller immediately, immediately after finding the defect, otherwise the buyer loses the right to the seller to remove the defect free of charge.
  3. The buyer has the right to claim from the seller a warranty only on goods that show defects caused by the manufacturer, supplier or seller, it is covered by the warranty and was purchased from the seller.
  4. During the warranty period, the buyer has the right to free removal of the defect after presenting the goods, including accessories, documentation, instructions, an authorized representative of the seller together with proof of payment, or warranty card and a brief description of the defect.
  5. The right to warranty expires in the event of a defect caused by mechanical damage to the product caused by the buyer, improper handling of the product, failure to report obvious defects in taking over the goods, using the goods in conditions that do not correspond to its humidity, chemical and mechanical influences goods, damage to the goods by excessive loading, or use in violation of the conditions specified in the documentation, general principles, technical standards or safety regulations or other breach of warranty conditions. Errors caused by natural disasters and the expiration of the warranty period of the goods are also excluded from the warranty. The warranty does not cover normal wear and tear of the item (or parts thereof) caused by use. Therefore, a shorter product life cannot be considered a defect and cannot be claimed.
  6. The claimed product must be sent back by post, or in the case of oversized goods by courier service, to our office address, unless otherwise specified by the seller. We will also take over the claimed product in person at the office, after prior telephone agreement - due to flexible working hours.
  7. The seller or a designated person shall issue to the buyer a confirmation of the claim for the goods in a suitable form chosen by the seller, e.g. in the form of e-mail or in writing. If it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but no later than together with the proof of the complaint.
  8. The seller is obliged to determine the method of handling the complaint within 3 days from the beginning of the complaint procedure (day of receipt of the complained goods), in justified cases, especially if a complex technical assessment of the condition of the goods is required no later than 30 days from the date of the complaint procedure. After determining the method of handling the complaint, the seller or the designated person will handle the complaint immediately, in justified cases, the complaint can be resolved later. However, the settlement of the complaint may not take longer than 30 days from the date of the complaint. After the expiration of the period for handling the complaint, the consumer has the right to withdraw from the contract or has the right to exchange the goods for new goods.
  9. The customer can claim the guarantee at the address ATRIA SK s.r.o., P. Mudroňa 5, Žilina

 Buyer's rights when making a complaint:

  • In the event of a remediable error, the buyer has the right to have it removed free of charge, in a timely manner and properly. The seller decides on the method of eliminating the error and is obliged to eliminate the error without undue delay. Instead of eliminating the error (correction), the buyer may request the exchange of the defective item for a faultless one, if the seller does not incur disproportionate costs due to the price of the goods or the severity of the error.
  • In the event of an irreparable error, which prevents the proper use of the item for the purpose, the buyer has the right to either exchange the item or to withdraw from the contract (refund).
  • If the thing has at least three different remediable errors at the same time, each of which prevents their proper use, the consumer has the right to exchange the goods or to a refund. He has the same right if the same defect as the one that was corrected at least twice occurs for the third time during the warranty period.

Complaints are considered settled - if the complaint procedure is terminated by handing over the repaired product, replacing the product, returning the purchase price of the product, paying a reasonable discount on the product price, a written request to take over the performance or its justified rejection.

Complaint procedure:
Please follow the procedure below to file a complaint:

  1. Send an e-mail to our address info@atria.sk, where you will state your name and telephone contact where we can reach you, product name, catalog number, invoice number and description of the defect..
  2. Within 24 hours (on a working day) you will be sent information on the next steps together with the address for sending the claimed goods.
  3. Send the goods to the specified address together with a description of the defect, a copy of the invoice, or a confirmed warranty card. If the delivery address of the repaired product will differ from the address on the invoice, it is necessary to state the current address and telephone contact.

In your own interest, in order to expedite the complaint, please send the complained products to the address that will be sent to you by email.


Consent to the processing of personal data:

Information for data subjects on the processing of personal data under EU Regulation no. 2016/679 (hereinafter referred to as "GDPR"), Art. 13 and others.
Personal data information system E-shop. Operator: Atria SK, s.r.o., Mudroňa 5, Žilina 010 01, ID: 45473480. Operator's representative: Not appointed. (Obligation when the operator is not established in the EU.) Contact details of the responsible person: Not authorized. Purposes of processing: Identification of e-shop clients for the purpose of correct invoicing and correct delivery of goods. Legal basis of processing: Contract. This means that the collection of personal data is a legal requirement, a contractual requirement, a requirement to conclude a contract. The data subject is obliged to provide personal data. Failure to provide personal data would result in non-fulfillment of the purpose of the processing. The processing of personal data is not based on GDPR Art. 6 par. 1 letter f .. From what source is the personal data obtained: Directly from the data subject. Categories of personal data: Name, surname, address, telephone, e-mail. A set of processing operations with personal data (checked): [x] acquisition, [x] recording, [x] organization, [x] structuring, [x] storage, [x] processing or modification, [x] search, [x] ] browsing, [x] use, [] provision (by notification, publication, otherwise), [] rearrangement or combination, [x] restriction, [x] deletion, [x] liquidation. Note: Whether performed by automated or non-automated means. Recipients or categories of recipients: None. Personal data is not provided by intermediaries. Other recipients (who do not further process personal data): IT administration. Note: For the purposes of the GDPR, a public administration body is not considered to be a recipient if personal data are provided to it. Transfer of personal data to a third country: Not applicable. Retention period of personal data: 10 years after the end of processing, unless stipulated in the operator's registration rules. Legal claim of the data subject: The data subject has the right to request from the controller access to his or her personal data, the right to correct or delete or restrict the processing, the right to object to the processing, as well as the right to the accuracy of personal data. The data subject has the right to object to any automated individual decision-making as well as profiling. The person concerned has the right to lodge a complaint with the supervisory authority, in particular in his Member State of residence. In Slovakia, it is the Office for Personal Data Protection. In the cases referred to in the GDPR Art. 17 the person concerned has the right to erasure (right to “forget”). Automated decision-making, ie a predetermined procedure, which is then performed automatically: the operator does not implement. Profiling, ie monitoring resp. Behavior prediction: The operator does not use profiling.
8. Final provisions

The relevant provisions of the Civil Code, the Electronic Commerce Act, the Act on State Control of the Internal Market in Consumer Protection Matters, the Consumer Protection Act 634/1992 Coll. Any disputes arising from non-compliance with these conditions are governed by the relevant provisions of the Commercial or Civil Code.
The buyer declares that he has read these terms and conditions before completing the order and that he fully agrees with them.
In case of any information, write to us via the contact form, or by phone to one of the numbers listed in the contacts.

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